This place is awesome location wise. It has a lot of potential, but the service is less than satisfactory! I don't like making negative reviews but if I didn't have to wait 25 minutes to even have a server approach us I'd be happy. You can't get good service therefore not many people seem to be in there anymore during the week. Last time I went was with my aunt and a few family members the first week of January, and our service was less than acceptable. The time before that visit we waited for someone to seat us for five minutes (with NO ONE in the place). Then when seated for 20 minutes no one came over so we finally got up and left.
Note that the restaurant is a little hard to see as you drive on Washington. It's a Bertuccis--so nothing unexpected. Solid food, reasonable prices. I like that their pizza crust is thin and crispy. Nice manager and wait staff too.
I waitressed there in college, so I like to stop in for old times sake when I'm in the neighborhood. The rolls are as good as they were 25 years ago. The pizza and salad were too. Our waiter was young, but very well trained. My only complaints are regarding our entrance to the place. The doors are very shabby and in need of a paint job. And there is no one waiting to greet you. We walked by 3 people who totally ignored us before someone seated us. Not an ideal set up if you ask me, but it was late afternoon -- perhaps shift change time. I'll go back, for sure.
Nice pizza. Nice menu. Friendly staff
As I said it's a great place with lots of potential so not sure what has been going on the last 1-2 years, but that's my experience during that time. Again it's a great location, but management and service needs a lot of work. People (including myself) would starting coming again if there were some positive changes. Most of the problems I notice is during lunch time.
The music was broken which left the atmosphere a little dull. The shrimp dish I had was mediocre, but the bread rolls are delicious!
Bertucci S is a US Meal Takeaway based in Wellesley, Massachusetts. Bertucci S is located at 380 Washington St, Wellesley, MA 02481, USA.
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